be the person others can't do without

If someone wants a reason to cut you they will find one. I know a guy that was rookie of the year for a large company one year and for business reasons had his position cut the next. You must give people stronger reasons to work with you than without you. Finding what makes you indispensable is essential to protecting yourself. Even once you've found it, it's not a guarantee.

crucial conversations are valuable

During a project I received a bunch of customer questions. During my review I had a general but important impression. A single conversation between the sales rep and the customer would go a long way toward removing a significant amount of work from my entire team. One conversation could eliminate days or even weeks of work and save thousands of dollars. Communication is one of our most valuable tools. Use it well.

better relationships through eye contact

Look your kid in the eyes when speaking with her. This simple technique raises the level of connection. It’s especially important when your child is speaking to you. It will greatly amplify the value of the exchange. You can see the appreciation exuded in your child’s eyes and face. Long after the words or ideas are forgotten the emotion and value of that connection will remain.